Another driver caused it: they ran into the back of you, pulled out without looking, or clipped you in a car park. The cost of putting it right should sit with their insurer, not yours.
Our partner deals with the at fault driver's insurer and handles the claim and the paperwork, so nothing goes through your own policy. We do the repair, to a high standard, in our own spray booth.
Even when it was not your fault, claiming on your own policy usually means paying your excess up front, chasing it back, and losing your no claims discount until liability is settled. A non fault claim run properly keeps all of that off your policy.
You are not obliged to use the repairer an insurer suggests. If you would rather it was done locally, by a bodyshop with 22 years in the trade, tell us and we set the claim up that way.
Not every accident is a clear non fault case, and not every claim is worth making. Send us the details and we will tell you plainly whether this route is right for you, and suggest what is if not.
You send us the details and photos. Our partner assesses the claim and opens it with the other driver's insurer. Once it is accepted, we repair the car in the booth and the cost is settled with their insurer, not with you.
We assess the damage and agree the repair with the claim handler before any work starts.
Colour is mixed to your paint code and checked on a test card in daylight before we commit.
Panels are repaired or replaced, painted and blended in the booth, then flatted and polished to an even finish.
We sit just off the A11 and A14, and customers come to us from roughly a twenty five mile radius, including Mildenhall, Newmarket, Thetford, Brandon, Stowmarket, Haverhill, Sudbury, Ely and Cambridge.
Send photos of the damage to 07939 755264 on WhatsApp, with the other driver's details and a note of how it happened.
We give you an honest opinion on whether it is a clear non fault case.
If it is, our partner opens the claim and we book the car in.
If you were at fault, or the other driver is unknown, see Accident Repairs and Insurance Work Support. Still at the roadside? Our accident guide walks you through it. Otherwise, message 07939 755264. We do not judge, we just fix it.
Our accident management partner works nationally, so it makes no difference whether you were hit in Cambridge, Ely, Haverhill or a car park in Bury St Edmunds. The repair is done here in our booth, and a replacement vehicle is arranged for you while it is. The full list of towns is on our areas we serve page.
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