You do not have to accept the first garage your insurer suggests. Request that your car is repaired by us and tell your insurer when you make the claim.
We guide you through the process from start to finish and handle the communication and paperwork with insurers on your behalf, so you are not chasing anyone.
With 22 years in the trade we know what insurers need and how to keep a claim moving. Your car is repaired in our own spray booth in Bury St Edmunds by the same team you speak to, and you will always get an honest opinion.
Accident repairs are refinished in our dedicated spray booth, where temperature, airflow and moisture are controlled so the paint cures cleanly and the colour matches. All makes, from car park dents to larger accident damage.
Where the other driver was at fault, a trusted accident management partner handles the non fault claim for you and recovers the costs from their insurer. See our Non Fault Claims page.
If you pay for the repair yourself there is no claim on your policy, so your no claims discount and renewal premium are not affected. Many smaller repairs cost less than a typical excess, so paying directly often works out cheaper. Send us photos for a free, no obligation quote and honest advice on whether a claim is worth making.
Collision damage across more than one panel, or needing new parts.
Repairs that clearly cost more than your excess.
Non fault accidents, where the other driver's insurer pays.
Send photos of the damage on WhatsApp. We tell you what the repair involves and, if you are claiming, speak to your insurer for you. Then we book the car in and give you a realistic timeframe.
Report the incident to your insurer even if you decide not to claim.
Not reporting it can breach the terms of your policy.
You will usually need to disclose it when you next renew.
We take insurance work from across Bury St Edmunds, Newmarket, Mildenhall, Thetford, Stowmarket, Haverhill, Ely and Cambridge. This is general information, so always check your own policy wording.
Your right to choose your own repairer does not depend on where you live. We handle insurance repairs for drivers in Bury St Edmunds, Cambridge, Newmarket, Ely and Thetford, and if your car is not driveable we will talk you through recovery. Our areas we serve page covers the rest.
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